Privacy policy

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1. Who We Are
This website is operated by YJJ GROUP LLC, trading as Aumen ("we", "us", "our"). We are the data controller responsible for your personal data. For any privacy question, contact us at help@aumenstore.com.

2. Information We Collect
- Information you give us: name, email address, shipping and billing address, phone number (if provided), order details and messages you send us.
- Payment information: processed directly by our payment providers. We do not store your full card details.
- Information collected automatically: IP address, browser and device type, pages visited, and how you interact with our site, collected through cookies and similar technologies.

3. How We Use Your Information
- To process, ship and deliver your orders
- To communicate with you about your order and respond to your requests
- To handle returns, refunds, warranty claims and withdrawals
- To prevent fraud and keep our store secure
- To improve our website and shopping experience
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in every email.

4. Legal Basis (EU and UK Customers)
We process your personal data on the following legal bases under the GDPR:
- Performance of a contract: to process and deliver your order
- Legal obligation: to comply with tax, accounting and consumer law
- Legitimate interests: to prevent fraud, secure our store and improve our services
- Consent: for marketing emails and non-essential cookies. You can withdraw your consent at any time.

5. Sharing Your Information
We do not sell your personal data. We share it only with trusted service providers who help us run our store, such as:
- Our e-commerce platform (Shopify)
- Payment processors
- Shipping carriers and fulfillment partners
- Email and customer support tools
- Advertising and analytics partners (such as Meta and Google), only where you have consented to the related cookies
We may also disclose information when required by law or to protect our rights.

6. International Transfers
Our company is based in the United States, and some of our service providers are located outside your country. When we transfer personal data from the European Union or the United Kingdom, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

7. Cookies
We use essential cookies to make our store work (for example, your cart and checkout). With your consent, we also use analytics and marketing cookies to understand how our site is used and to show relevant ads. You can manage your preferences through the cookie banner on our site or in your browser settings.

8. Data Retention
We keep your personal data only as long as necessary for the purposes described in this policy. Order and transaction records are kept as long as required by tax and accounting laws. Marketing data is kept until you unsubscribe or withdraw your consent.

9. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Receive your data in a portable format
- Withdraw your consent at any time
To exercise any of these rights, email help@aumenstore.com. We will respond within 30 days. If you are in the EU or UK, you also have the right to lodge a complaint with your local data protection authority.

10. California Residents
If you are a California resident, you have the right to know what personal information we collect, to request its deletion, and to opt out of the sale or sharing of your personal information. We do not sell personal information. To make a request, email help@aumenstore.com.

11. Data Security
We use reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

12. Children
Our store is not intended for children under 16, and we do not knowingly collect their personal data.

13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update.

14. Contact
Aumen is operated by YJJ GROUP LLC.
Email: help@aumenstore.com