Shipping policy

Shipping Policy — Aumen
Last updated: October 19, 2026

Order Processing
Orders are processed within [1–3] business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email with your tracking number as soon as your order ships.

Delivery Times
Estimated delivery times after processing:
- United States: [7–12] business days
- European Union and United Kingdom: [8–15] business days
- Rest of the world: [10–20] business days

These are estimates. Delays can occasionally happen due to customs, carrier volume or holidays. For customers in the European Union, we deliver within a maximum of 30 days from the order date, as required by EU law. If we cannot meet that deadline, we will inform you and you may cancel your order for a full refund.

Shipping Costs
[Free shipping on all orders.] / [Shipping costs are calculated at checkout before you pay.]

Tracking
Every order includes a tracking number. Tracking may take 2–5 business days to show movement after it is issued. If you have any questions about your tracking, email help@aumenstore.com.

Customs, Duties and Taxes
United States: no additional import charges for standard orders.
European Union: prices shown at checkout include VAT where applicable. [For orders up to €150, VAT is collected at checkout, so you will not pay any extra charges on delivery.] For orders above €150, local import duties and fees may apply and are the responsibility of the customer.
Rest of the world: import duties and taxes, if any, are determined by your country and are the responsibility of the customer.

Shipping Address
Please make sure your shipping address is correct and complete. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to correct it before it ships.

Lost or Delayed Packages
If your order has not arrived within 30 days of shipping, or tracking shows no movement for more than 10 days, contact help@aumenstore.com. We will investigate with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund.

Damaged Packages
If your package arrives damaged, contact help@aumenstore.com within 30 days of delivery with photos, and we will make it right at no cost to you.

Seller Information
Aumen is operated by YJJ GROUP LLC.
Email: help@aumenstore.com